Theatres issue statements and advice following Microsoft outage

Theatre venues have issued statements following the global Microsoft outage.

West End venue operators LWTheatres, Nimax and ATG have both issued messages as disruption continues, with many patrons unable to access emails for booking information or e-tickets.

ATG, who also own a series of venues across the country, said: “If you are attending a show, you can access your tickets via the ATG Tickets app, or website. Please arrive in plenty of time and our teams will be able to help you.”

LW Theatres said: “Due to Microsoft’s global outage, if you have an urgent enquiry, please contact our Customer Services team, please call 0203 925 2998. If you have a performance today, tickets can be collected from the box office if you can’t access them online. Thanks for your patience and understanding.”

Nimax said: “Due to Microsoft’s global outage, if you need to speak to our Customer Services team please call 0330 333 4815. If you have a performance today, tickets can be collected from the Box Office if you can’t access them online.”

We will update this article with further advice. Microsoft has been working towards a response since disruption began around 6pm UK time yesterday.