Heartbreak Hotel (The Jetty, Greenwich)

Zebedee Productions's latest show, an "immersive" production staged at the Jetty in Greenwich which saw last year's The Boy who Climbed Out of His Face, is a frustrating thing.

Set in a series of shipping containers decked out to form a hotel for the broken-hearted, it has flashes of brilliance which fizzle out into confusion, and feels like it's over before it's really begun.

We're potential guests of the ACHE programme, set up in Heartbreak Hotel to heal lost souls and broken hearts, given snapshots into the lives of several of the inhabitants, plus the programme's director Jaxson and hotel owner Roger.

Along the way we find a couple struggling to stay together following a tragic event, a husband using a dominatrix behind his wife's back and a maid who inadvertently gets more than she's bargained for when she knocks on Jaxson's door.

The main problem is it's never quite clear what's being sold to you. Are we seeing success stories of the programme or trying to understand the foundations of it? Why should we join something we see failing before our eyes? What exactly is it we're expected to "leave at the door"?

The cast try hard with what they're given – Tom Radford and Ashley Campbell stand out – and several scenes have a poignancy that makes you wish the show ran longer than the brisk 60 minutes it does.

Brad Clapson has great fun and is excellent as an ACHE worker with a treasure trove filled with objects of heartbreak, bringing a large element of interactivity to the production; the remaining scenes are certainly more promenade than immersive, and it can feel clunky moving from scene to scene.

It’s hard to fault Carla Goodman’s design, which has beautifully transformed the containers into numerous distinct rooms that make up the hotel, and Jon McLeod’s sound design builds atmosphere into some of the scenes.

Heartbreak Hotel is a pleasant enough way to wile away an hour, but its unlikely to mend your broken heart.

Heartbreak Hotel runs at the Jetty in Greenwich until 30 August