Not Happy With Allocated Tickets
i'm not happy with tickets allocated...help please!
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Posted 27 November 2009 - 01:34 PM
Hi Guys,
Please help, i have booked some discounted tickets for 'we will rock you' - i was advised that the seats offered would be 'best available'
I have been in contact with the theatre, there are better seats available but my seats will be allocated ROW T/U
Do you think this is unfair and that the company should provide better seats for me?
Any help would be appreciated, if it was simple to get a refund i would just do that, they are advertising that my seats will be best available and they are not offering that.
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Posted 27 November 2009 - 02:12 PM
You probably got them through an agency which had a limited allocation, and they were the best within that. It is misleading, yes, but I don't know what you can do about it, sorry. Always get your tickets from the theatre if possible is my tip.
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#3
Guest_Guest_schuttep_*_*
Posted 27 November 2009 - 02:38 PM
Some websites that offer "best available" tell you which seats they are providing before you buy. Some don't. I don't use the latter. There is a reason they aren't telling you where the seats are!
Once booked, of course, tickets are usually non-exchangeable, non-refundable etc.
I guess it's a-chalk-it-up-to-exerience experience.
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#4
Guest_Guest_schuttep_*_*
Posted 27 November 2009 - 02:39 PM
QUOTE(Guest_schuttep_* @ Nov 27 2009, 02:38 PM)  Some websites that offer "best available" tell you which seats they are providing before you buy. Some don't. I don't use the latter. There is a reason they aren't telling you where the seats are!
Once booked, of course, tickets are usually non-exchangeable, non-refundable etc.
I guess it's a-chalk-it-up-to-exerience experience. Sorry I'm getting may latters and formers mixed! I meant former!
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#5
Guest_Guest_schuttep_*_*
Posted 27 November 2009 - 02:41 PM
Oh dear, I should just give up, shouldn't I?
I don't use websites that don't tell you where the seats are.
There!
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Posted 27 November 2009 - 02:49 PM
thanks for your replies, it is deceptive and i am really not happy about it, i have contacted the company and theatre concerned to see if they can work together to find a suitable solution for me. Failing no solution, I will no doubt go to trading standards for advice. It does clearly state on the website that you are offered best available tickets at the time of booking from the theatre and are allocated by the theatre, i have of course checked the availability and there are closer better seats available - the theatre told me that this particular companies seats are usually located on one of two rows towards the back section of the theatre so i would say that it is a fixed agreement for them to sell 2nd best seats. What they probably didn't think of, was people contacting the theatre to see what seats they had been allocated, collecting at the box office you will just have to accept it. It isn't fair and i'm feeling a bit upset about this, i have done all i can so will just have to wait and see, i will give them the opportunity to put it right! it is in their best interests isn't it!
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#7
Guest_Guest_Gallileo_*_*
Posted 27 November 2009 - 04:31 PM
You have booked discounted tickets from an agency that does not provide seat numbers at time of booking. What were you expecting? Front row dress? They will give you their best available seats from an allocation. Be upset with yourself, not the agency.
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Posted 27 November 2009 - 04:39 PM
Guest_Gallileo - you have totally missed the point - i have been informed and it does clearly state on their website, it is what the 'theatre box office' has best available and for your information the seating availability is very good, they have seats that are much much better than the ones allocated - i have been misled, i suppose you agree with deception do you! If they said "these tickets are discounted because they are restricted view" etc then fair enough - why should i not be upset with the agency it is their fault - i am not stupid and have been going to the theatre for well over twenty years and have bought tickets from all different sources, i understand about allocations, this is different and is supposed to be allocated by the theatre not the agency! your comments are just rude and not helpful in any way, shape or form!
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#9
Guest_Todd Poindexter_*
Posted 27 November 2009 - 04:42 PM
I am afraid this is just one of those situations where ignorance has led you to an unsatisfactory conclusion. I mean this with the greatest of respect as it is not obvious. This may help.
1) If you buy from a ticket agent you are not buying from a pool of all of the seats available in the theatre, you are buying from that agent's allocation. In all likelihood they are the "best available" from that agent's stock so Trading Standards can't help you.
2) All stalls seats (unless with restricted view) are designated as top price and so, while you consider them second class, the producer doesn't and sees them all as excellent seats. This doesn't help you as you don't agree.
3) The best advice is, of course, buy from the Box Office and then you can pick your seat BUT the Box Office does not always have access to the discounts which typically get distributed via agents and so going to the Box Office may get you the best seat but not at the price you want to pay.
I do think it is a case of you get what you pay for and it is not necessarily reasonable to expect to get the best price and the best seat. Producers manage the show's yield by ensuring some seats aren't discounted and some are so the term "Best Available" refers to the best discounted seats available.
Personally, and I know this may sound harsh, I think you do get what you pay for and if you want to ensure good seats, you should pay good prices for them.
As far as the theatre and ticket agent working together to come up with a solution for you, don't bet on it. In theatre the vast bulk of the money goes back to the show's producer. The margins made by the theatre and the agent on these discounted shows are so tiny that they just can't afford to become ticket consultants and solve your disgruntlement. The mere fact that you are taking up their time with your complaint means that, if you factor in management time, you are probably a loss making customer to them.
May I make a suggestion? Keep the tickets, go to the show. If the place is half empty, move when the lights go down. If it is full, the atmosphere will be so great that you'll have a good time anyway.
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Posted 27 November 2009 - 04:59 PM
"In all likelihood they are the "best available" from that agent's stock so Trading Standards can't help you."
Not so if, as he says, he was told that they were the best that the theatre box office had available. It's all a matter of construction of the website.
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