FREQUENTLY ASKED QUESTIONS
If your question is not answered here then please do not hesitate to contact us.
About Tickets, Outings and the Club
Q: I have booked tickets for a Whatsonstage.com Outing. When will I receive my tickets?
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Q: I have booked tickets for a Whatsonstage.com Outing. When will I receive my tickets?
A: Whatsonstage.com Outing’s are group events and are hosted by members of the Whatsonstage.com team. Your tickets will be available at the theatre on the night of the performance from a member of the team who will be wearing a Whatsontage.com t-shirt. You will receive an email a few days before the event with more details of when to arrive, estimated running times, and where to find our team. We do not give details of allocation before the evening of the performance. 
Q: I am coming on an Outing. Can you tell me my seat number?
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No, we seat people in the order in which they booked - strictly first come, first served. If you have specific seating requests, for health or accessibility reasons, please email those to us, with your booking reference number and we will do our best to accommodate you.
Q: I booked a ticket for an Outing/Whatsonstage Wednesday/ Show and cannot now attend. Please can I have a refund or an exchange?
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All tickets are sold subject to our terms and conditions which state no refunds or exchanges. Where we can, for Outings, we will do our best to re-sell your ticket for you, when our allocation is sold out.
Q: I am not receiving What’s On Stage magazine any more although I am sure my membership is still current. What do I do?
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Q: I am not receiving What’s On Stage magazine any more although I am sure my membership is still current. What do I do?
A: If you have had a change of address or if you are having trouble receiving the magazine please feel contact Kate either by emailing kate@whatsonstage.com or by calling 0207 317 9100.
Q: I am not receiving Whatsonstage.com offer emails and newsletters any more. What do I do?
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Q: I am not receiving Whatsonstage.com offer emails and newsletters any more. What do I do?
A: There are two main reasons that people have trouble receiving our complimentary emails. The most common is that they are being filtered out by a junk mail system. Please check your junk mail box and add offers@whatsonstage.com to your safe list to avoid this happening in future. Occasionally Hotmail and Tiscali accounts have trouble receiving our emails. We are looking into this problem at present and will rectify it as soon as possible. In the meantime it may be a good idea to supply a further email address which we hope to have more success with. To add an email address please click here (http://www.whatsonstage.com/index.php?pg=63)
Q: I would like to apply for work experience with Whatsonstage.com. How do I apply?
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Q: I would like to apply for work experience with Whatsonstage.com. How do I apply?
A: We have very limited space for work experience candidates but we do look out for people who are able to offer us two days a week for a minimum of one month. If you would like to apply for a work experience position then please email kate@whatsonstage.com with your details.
Q: How do I subscribe to What’s On Stage Magazine?
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Q: How do I subscribe to What’s On Stage Magazine?
A: To receive What’s On Stage Magazine in the post you can become a member of Whatsonstage.com. There are several other benefits to joining the club including priority booking for all Whatsonstage.com Outings, access to WOS Wednesday group bookings, and theatre club vouchers. Please visit the website for more information and for details of how to join.
Q: I have booked tickets for a show through Whatsonstage.com and not received a confirmation email. What do I do?
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Q: I have booked tickets for a show through Whatsonstage.com and not received a confirmation email. What do I do?
A: Whatsontage.com is not a ticket agent. The only tickets we sell are for our Whatsontage.com Outings and WOS Wednesday shows. If you have an enquiry about a booking for one of these events please email Kate on kate@whatsontage.com or telephone 0207 317 9100. If you have booked tickets for a different event including any event where you have been given details of seating allocation in advance please contact Encore tickets on 0207 439 4000.
Q: How do I get my show listed on Whatsonstage.com?
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If you are promoting a SINGLE show (e.g. one play at one venu) then fill in the details in the form below, otherwise please use this form to submit a PDF or Word document describing your shows or show tour. We cannot promise to list your show but where possible we will.
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