Privacy Policy

When you book with us we will ask for your name, address, credit card details and telephone number and e-mail address. This allows us to fulfil your ticket request and track your order and contact you regarding your booking.

Data Protection

No personal information provided by you will be used for marketing purposes unless you opt-in, when prompted, to receive such materials. If you have joined our free e-mail service we only use this information to send you e-mails that may be of interest to you. You can unsubscribe from this service at any time by following the unsubscribe link.

Cookies Policy

As is common practice with almost all professional websites this site also uses cookies, which are tiny files that are downloaded to your computer, to improve your experience of using the site.

The Cookies We Set

  1. Your account with us:

    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out, if they remain afterwards it is to remember your site preferences when logged out.

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  2. Email subscription:

    This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  3. Making payments:

    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  4. Surveys and questionnaires:

    From time to time we offer user surveys and questionnaires to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages. Voting in the WhatsOnStage.com Awards also uses cookies to ensure that no one votes more than once.

  5. Contact forms:

    When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  6. Maintaining your preferences when on site:

    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page which is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties.

  1. Third party analytics

    This site uses Google Analytics which is one of the most widespread and trusted analytics solutions. Google Analytics cookies are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you. For more information on Google Analytics cookies, see the official Google Analytics page.

  2. Testing new features or site changes

    From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  3. Advertising

    The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

    The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

    In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

    Several partners advertise on our behalf and affiliate tracking cookies allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

  4. Social Media

    We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the many social media sites including; Facebook, Twitter, Google Plus, and Pinterest, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

If any of our terms and conditions or the details of our privacy policy and use of cookies are unclear please feel free to email us at feedback@WhatsOnStage.com.