Me too.
(What follows is a general comment, not directed at this production.)
It's worth thinking about the film industry for a moment. When films are made they're shot over-length and then shown to a trial audience to see how the work goes down with real people. It often turns out that a scene the writer thought would be exciting drags when in front of an audience and so needs to be edited down or cut completely, or it may be that some essential part of the story doesn't come across well and scenes need to be rearranged. The idea is that you can't truly know how an audience will respond to something until you have a genuine audience, so you try it out with a preview audience first so you have a chance to put things right before the finished product is released.
Theatre previews should be used for the same purpose. They're a chance to try out new or changed writing in front of real people to see how those people respond. If a scene intended to be hilariously funny is greeted with silence punctuated only by the occasional thump of audience members hurling themselves from the balcony in despair then it suggests that changes are required. If the creators are really lucky everything works brilliantly and no changes are needed. But that almost never happens.
The point here is that previews in the theatre are not rehearsals, any more than they are in the cinema. Everything that can be made right without an audience should be right by the time the first audience is used, not only because anything else is an insult to the paying customer but also because you can't judge how the audience will respond to the writing when the show keeps getting interrupted by the cast forgetting their lines and the set becoming jammed. Far too often we see "preview" being used as a label to justify lack of preparation, and with routine productions of established scripts there's not really any justification for having previews at all. Previews are for checking the things that can only be checked with an audience present. Nothing else.
With new or substantially altered writing I'd allow a week of performances for trying out in front of an audience; with established writing I'd allow a day at most. Assuming the script isn't a complete disaster in need of a total rewrite, after that the show isn't in previews no matter what the production itself claims, and if what the audience is getting feels like a rehearsal then they should get their money back.
(And before anyone says "but you don't know how difficult it is": I do know how difficult it is, but from the point of view of the audience that's not my problem. It's the job of the people working on the show to make sure everything that can be ready before the audience comes in is ready, and if they can't do that then they should probably find other employment.)


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