QUOTE(Guest_Stu_* @ Jan 6 2010, 11:46 AM)

My parents have tickets to todays matinee of Les Miserables in London. They have called the theatre and there is no cancellation anticipated and no refunds being given to people who cannot make it due to no trains running (my parents have no trains running on their line today and cannot get into London). The theatre said they are bound by contract to perform a show and even if only 25 people turn up, they will still put on a performance.
It does sound slightly unfair, but then again, it is not the theatre nor the production company's fault that the trains arent running. Unfortunately for my parents, they will not be able to get any sort of refund from their credit card company as some of the ticket price was paid for using theatre vouchers that were a gift to my father on his retirement.
Thats a tad harsh, good practise and customer service suggests that they at least offer the option of ticket exchange in situations such as this, they did last time there was crazy snow. Perhaps they can ask if that would be possible?