Posted 06 November 2012 - 05:23 PM
I had the most ridiculous single seat issue when booking for The Audience through Delfont Mackintosh a couple of weeks back. There were 5 or so pairs of seats left n the stalls for the date I wanted, all top price, and given they were pairs, I couldn't book online since 1 seat would leave a single seat. Also, I wanted that specific date since it was the only matinee at the preview rate. So I thought I'd give them a ring, and they'd be able to override it. How wrong I was. Instead, I was told that I was being fussy by wanting to sit in the stalls and that I should get a seat at the back of the dress circle. Sorry- at £50 a pop, I don't want back of the dress when there are seats in row E stalls available at the same price.
I made the point that this policy was discriminating against single theatregoers. In response, the rude woman told me I should find someone to go with me, in a way which implied I was 'sad' for wanting to go on my own. She then made the point that it was the same as a group of 3 wanting to book for a show, but there being 2 seats left. That's clearly not the same: there there are not enough seats left, where in my instance, there are. They just wouldn't sell one to me.
Anyway, rant over. I booked in the end, as someone in my family said they'd quite like to see it too. But I was not impressed with Delfont's customer service.