11 replies to this topic

[Laughingmonsta]

I have started to get a little disheartened by coming on the board and seeing the bad behaviour on the top of the discussions board, so this is a little thread to change that and celebrate and praise where possible by name and theatre, those staff members who have gone that little bit extra and made your trip to the theatre a really memorable one.

So can anyone start the ball rolling?

[Latecomer]

Beth and I met a lovely box office man when she was booking for Our Boys at Duchess Theatre....he was really helpful.

Plus the booking people at Hampstead also get full marks...we had both booked single unreserved seats separately and when the time came to allocate seats they were quite happy to put us together. Thanks Hampstead!

[MrsDoyle]

I'd like to put myself forward for keeping my patience over the years when people ask for a seat for a show and I say "Sorry, it's sold out" and they say "But have you got any in the balcony?" And I say "Sorry, it's sold out" and they say "Well, what about the tiered stalls then?"
Last Christmas I had mugs made up with "What Part of Sold Out Don't You Understand?"
Also for keeping cool when they say "Hang on I'll just pop upstairs and get my credit card".....

[Mark_E]

^Glad to hear it. The staff at the Duchess are usually extremely nice.

[Steffi]

There are some lovely people at the Prince Edward Theatre box office who have been really helpful on several occasions.

[jaqs]

Have mentioned these both before but they deserve all the praise.

Was with a friend who uses a walker at Shrek and as soon as we walked into the foyer someone was with us offering to take us through the back to a less steps route to our seats, they came over to help at the interval too, so full marks to front of house at Theatre royal drury lane.

Always have good service at the Shaftesbury box office.

[dude-1981]

I had to return my spare at the Jermyn Street Theatre the other night.  I did that at 6pm. Came back at 7:25pm and the same lady from the box office was right there to say to me "oh there you are, we sold you ticket and will process the refund."  Then at the end of the show, I think I was about the first person out and another lady was there by the door waiting for me and handed my reciept.

Lovely.

[fringefan]

Though I don't like the prices and ambience at the new St James Theatre, all the (uniformly young) staff did make a very positive impression on me:  very friendly, welcoming, courteous and customer-focused.

[xanderl]

Always been very impressed with the box office staff at the Royal Court

[Lindsay]

My parents went to see Sweeney Todd for the Golden Wedding Anniversary.  Mum is in a chair and needs help.  The staff at The Adelphi were brilliant with both my parents, really helpful from arrival to the end and helped with the surprise meeting of Michael Ball.  So my love and thanks goes out to everyone who helped from Emma the manager to Eric the assistant manger and everyone inbetween