Posted 06 March 2007 - 09:56 AM
Posted 06 March 2007 - 11:01 AM
Posted 06 March 2007 - 11:38 AM
Totally agree with you Armadillo I was just saying that the show had not been running for several weeks as you stated.
Posted 06 March 2007 - 12:02 PM
(To answer the person querying the largest-advance-for-a-non-musical: perfectly plausible. Plays in the West End rarely have an initial booking period of over 3 months, and ticket prices rise each year.)
Posted 06 March 2007 - 12:11 PM
Skylight this really isn't the point. If, in the West End, at premium prices, they cannot provide a proper understudy, then they have not met their side of the bargain. Actors get ill: fine. And I can just about accept that it's not possible to have an understudy ready at the start of the run. But that's not the point. If you're not given a proper show, there MUST be the option of a refund or replacement tickets.
Posted 06 March 2007 - 12:17 PM
Posted 06 March 2007 - 12:36 PM
Posted 06 March 2007 - 04:28 PM
I had picked up my tickets for Equus on Friday, and noticed the sign on the box office indicating Richard Griffiths was away with an ill-timed illness--on the opening week of one of the most talked-about shows of the season, no less. Still, I hoped he would be available for the Saturday night show. Of course he was not. Further, when I bought my program, the woman had run out of slips announcing the replacement, so I was merely told verbally about the replacement (had I not previously seen the sign on the box office or had not bought a program I would have been caught unawares).
One of the main reasons I wanted to see the production was Richard Griffiths, not Daniel Radcliffe. Still, I resigned myself to bad luck. For the first third of the show I didn't realize that Colin Haigh was reading the script--I thought they were his doctors notes, a mere prop! By the interval I had my suspicions, and heard some Americans behind me (aside: I think they, uh, accidentally took my program, to add insult to inury, which must have fallen behind my seat during the intermission, as it was missing when I returned and I had to buy a *second* program after the show was over!) discussing whether they thought he was reading or not.
In the second act I found myself distracted, taken out of the performance as I kept watching to see how often Haigh was referring to his notes--which seemed to increase as the show went on.
Sometime after I thought I should have complained, but I don't know what reparation I should have expected. I was leaving Lodon on Monday, so I couldn't see any future peformance. And while it may not be the actor's or producers' fault that the understudy was unprepared so early in the run of the show, it wasn't my fault either, and I paid, 50 pounds for my ticket and ordered it a month in advance.
Had the producers made some kind of announcement and offered something like a discount on a future show, they could have won some audience goodwill. Instead, one is left with a feeling of badwill.
Posted 06 March 2007 - 04:30 PM
If you have a complaint about any aspect of the show this should be taken to the production company, producer or the company manager.
If you have a complaint about any aspect of the building and its staff then you should take it up with the theatre.
DO NOT have a go at theatre staff - it is NOT their fault that an understudy appeared or that an understudy was unprepared.
The theatre is merely the host.
Posted 06 March 2007 - 04:33 PM
Firstly, any more details on Saturday night (or last night for that matter)? Was it a performance or (as at the matinee) a reading? Anybody know how Richard Griffiths is?
Secondly, anybody got a link to the Evening Standard report mentioned earlier?
Thirdly, the deputy theatre manager at the Gielgud was handing out her business card as a placatory gesture and asking for disgruntled customers to contact her. Duly sent a complaint email. Have just heard back that Delfont Mackintosh (the Gielgud's owners) have decided that this is all the responsibility of the production company (David Pugh Limited??). While I agree it's interesting that the buck has shifted quite so quickly. Anybody else in same position? Anybody got contact details of David Pugh Ltd?
Would welcome advice from any lawyer readers. Is "the contract" between audience and the theatre (who sell you the ticket) or audience and the production company (who mount the show)? I would have thought it was the theatre (who then have a contract with the production company) but please feel free to correct this.
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